Legal & Disclosures
Important legal information about the Loan Bound platform, the Loan Bound Match Guarantee and your use of our services.
- Loan Bound is not a lender and does not originate, underwrite, or fund loans.
- All loan approvals, terms, and funding decisions are made solely by the participating lenders.
- Using Loan Bound does not guarantee that a borrower will receive a loan or any specific loan terms.
- Borrowers are responsible for reviewing and understanding all lender disclosures before accepting any offer.
- The platform is provided for informational and matchmaking purposes only.
- Loan Bound does not provide legal, financial, tax, or investment advice.
- Users must provide accurate and truthful information when completing forms or applications.
- Customers who provide inaccurate and/or untruthful information are not eligible for a refund under the Loan Bound Match Guarantee.
- Loan Bound reserves the right to modify or discontinue any service, product, or feature at any time.
- By using Loan Bound, you agree to our Terms & Conditions and Privacy Policy.
Loan Bound Match Guarantee
We guarantee that your matched lenders are selected based on genuine relevance to the information in your intake submission — including loan size, location, industry, and business profile.
- What this guarantee covers: Within 30 days of purchase, you may request a review if you believe your matched lenders do not reasonably reflect your submitted criteria. Loan Bound will compare your matches against your submission to evaluate whether they were reasonably relevant.
- What this guarantee does not cover: Loan Bound guarantees relevant matches and, depending on your package, connection opportunities with those lenders — not loan approval, lender response, or funding outcomes. A refund request based solely on not receiving financing, or a lender not responding, does not qualify.
- If you purchased Connect or Total: because Loan Bound sends outreach to your matched lenders on your behalf, we will also confirm that outreach was sent as part of reviewing your case.
- If you purchased Light: because you contact your matched lenders directly, we may ask whether you reached out to at least 3 of your 6 matches, unless your specific complaint is that the matches themselves were not relevant to your submission — that claim is evaluated independently of whether you contacted anyone.
- Refunds will not be granted if: the intake information you submitted was inaccurate or untruthful in a way that caused an otherwise-reasonable match to appear mismatched.
- Request a refund in your Help & Support.